| Michele Wilburn Starbound Enterprise +44 (0) 207 2841918 email michele@starbounding.com | |||||||||||||
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If you have any concerns at any point please email me michele@starbounding.com Tel: (0044)(0)2841918
If you would like me to phone you to discuss your requirements let me know by email.
Best wishes & Happy Starbounding!
Michele Wilburn
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| home shop mini trampoline rebounders books, DVDs and videos contact | |||||||||||||
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I founded Starbound Enterprise fifteen years ago to meet the many enquiries I receive regarding mini trampolines and rebounding exercise programmes. Starbounds recommended mini trampoline rebounders, rebounding video and DVD and books are not available in the UK through retail outlets. We deliver to all international destinations direct through the manufacturer in each region.
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All prices in the Starbound Shop include delivery & are in the currency of the country where items are displayed. We deliver direct from the manufacturer, where your warranty, and all spare parts are held.
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We provide delivery of all products to any country internationally. However you must email me if the item you want to purchase is outside of your country and I will provide details of how to order with a price to include shipping. UK addresses include mainland England, Scotland, Wales and Northern Ireland may incur a surcharge.
International Orders - Delivery Charges If you are ordering from outside of the country where you reside, additional delivery charges will be added. According to the laws of your country you may also be charged customs tax duty.
International orders, referring to any addresses outside the UK regions listed above, are charged surplus delivery according to the best rates available at the time of request. We will email you with an accurate price to include shipping before we dispatch any orders.
Delivery within your own country usually occurs occurs within 2/5 days of clearance of payment. If your items are being shipped from another country Deliveries usually reach worldwide destinations in approx. 3/10 days, with express courier service.
If any delay is expected due to stock, or for any other reason, you will be notified by email upon receipt of your order, before payment is processed.
If your item is not in stock, we will back order for you. In this case, there could be a delay of one or two weeks. You will always be emailed or telephoned with the option to cancel your order if you would rather not wait. Please enter email and telephone numbers correctly, and clearly, and if by post, include country and area codes.
All parcels sent by recorded delivery need to be signed for. If you are not available when delivery is attempted a note should be left by the courier confirming they have attempted delivery, requesting that you contact them to arrange a suitable time for return delivery.
Urgent deliveries, or Saturday deliveries, can be arranged if necessary, at an increased charge. Please note any special requests when you finalize your order.
If your items do not arrive within the expected time please contact me directly by email at Starbound Enterprise, so that a trace can be put on the parcel, and delivery fulfilled as quickly as possible.
Shortages and damage in transit must be notified no later than 3 days from receipt of goods.
Non-delivery must be notified within 14 days after the date of the invoice. Starbound Enterprise will not be held responsible for any problems or damages caused by delays in delivery of any nature.
Returns Policy and Warranty conditions Refunds will be given at the discretion of the company management. I want you to be totally satisfied with your products. It is my personal aim to offer you the best value and highest quality available for your rebound exercise sessions, at the best possible price. If for any reason you are not completely happy with your purchase, please contact my direct line at Starbound Enterprise immediately.
Starbound Enterprise holds a "no quibble" returns policy. Provided that goods you have ordered are returned in pristine condition, (or in the case of damaged or faulty goods, in the condition in which you received them), within 14 days from the date of receipt, payment made for the goods in question will be refunded, but you will be expected to pay for delivery charges.
We are happy to arrange return carriage for you through our couriers, at our best rate, by a recorded service. The carriage price for delivery and returns, at your responsibility, will be subtracted from your refund in full, along with all administration and banking charges - except in the case of damaged or faulty goods.
Goods can only be returned or exchanged with the prior agreement and arrangement with Starbound Enterprise. Any cosmetic items purchased will only be refundable if they have remain unopened and unused, except in the case of faulty goods.
This does not affect your Statutory Rights. Any warranty queries are referred and dealt with by Starbound Enterprise directly through the manufacturer. Starbound Enterprise reserves the right to alter prices without notice. All prices hold as from the time the order is placed and confirmed.
Prices quoted on this website are correct at the time of publication. Starbound acts exclusively as agents for the various international rebounder manufacturers to deliver to your door. All goods are packed and dispatched from the manufacturing warehouses.
DVDs and Videos are dispatched from the London or elsewhere, and sometimes packaged with Starbound rebounder packages.
Books ordered at the same time as mini trampoline rebounders will arrive packaged inside the bounce units.
DVDs Videos and books ordered separately from mini trampolines will be dispatched by post.
Your receipt/invoice by email from Starbound Enterprise will contain the specific warranty terms of your purchase.
Our Warranty for purchasers of the Needak® rebounder: Warranty claims from outside the country of the purchase of your items require prepayment of shipping charges by purchaser. On ALL shipments outside the US the purchaser and/or recipient is responsible for any and all taxes, duties, customs fees, etc.
We totally respect your privacy in regard to all correspondence and payment details that are submitted to Starbound Enterprise. If card details are presented to Starbound Enterprise, they are passed onto WorldPay in a secure online environment, where they are processed and confirmed. Your Card details are not stored on our computers.
We do not disclose buyers information to any other parties. All mini trampoline bounce units are dispatched by Starbound/Trimilin from our Chichester warehouse where your delivery details will be logged and stored on computer for tracing and dispatch purposes. If you wish to remain in contact with Starbound Enterprise and receive occasional Starbound newsletters to your desktop, please submit your details from the About You page.
Email: michele@starbounding.com
Telephone: Direct Line +(44) (0) 207 2841918
( International calls please leave out the first zero)
Postal orders/queries Starbound Enterprise 56C Fortess Road London NW5 2HG United Kingdom
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Join Michele Wilburn on the Greek Island of Zakynthos in the summer for 'Energyia Holistic Fitness Holiday Retreats'Mini trampoline rebounding exercises are included in Energyia Holistic Holiday retreat exercise workout sessions.
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Purchasing Starbound mini trampoline workouts in books, rebounding exercise DVDS and rebounding videos
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News
Michele Wilburn Starbound Enterprise Tel UK: (020) 72841918 International calls from outside of UK please leave out the first zero: Tel 0044 207 2841918 Email: michele@starbounding.com All Contents and photographs copyright © Michele Wilburn, 2001/2008 World Rights Reserved. |
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